Returns & Refunds

Due to the nature of our fragrance products, all sales are final and we do not accept returns or exchanges based on scent preference or change of mind.

If your ALURA product arrives damaged, defective, leaking, or incorrect, please contact us within 7 days of delivery and we'll be happy to make it right with a replacement or refund, depending on the situation.

Products damaged due to misuse, improper handling, or failure to follow the provided instructions are not eligible for a refund or replacement.

If you experience an issue with your order, please contact us through our Contact page and include your order number and a photo of the product.